We are looking for a strategic and customer-focused Key Account Manager to oversee and grow key client relationships. The ideal candidate will act as the main point of contact for high-value accounts, ensuring customer satisfaction, retention, and long-term partnership growth. You will work closely with cross-functional teams to deliver tailored solutions and drive revenue.

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• Manage and develop relationships with assigned key accounts, serving as the lead point of contact.
• Understand client needs and objectives, and offer solutions that align with their goals.
• Develop account plans to grow revenue, ensure retention, and identify upselling or cross-selling opportunities.
• Monitor account performance, resolve issues, and provide timely feedback and support.
• Collaborate with internal teams including Sales, Product, Marketing, and Customer Support to ensure client satisfaction.
• Prepare and present regular reports on account performance and forecasting.
• Conduct periodic business reviews with clients to ensure continued engagement and satisfaction.
• Keep up-to-date with industry trends, competitors, and market intelligence to identify new growth opportunities.

• Bachelor's degree in Business, Marketing, or a related field (MBA is an added advantage).
• 3 – 5 years experience in key account management, sales, or business development.
• Proven track record in managing high-value clients and achieving revenue targets.
• Excellent relationship management, negotiation, and communication skills.
• Strong problem-solving skills and ability to manage multiple stakeholders.
• Proficiency in CRM tools and Microsoft Office Suite.
• Ability to work independently and as part of a team in a fast-paced environment.